Privacy Policy

Last updated: February 19, 2026

Introduction

Panelque (“we”, “our”, or “us”) provides a Shopify application for sales analytics, inventory management, and expense tracking (the “App”). This Privacy Policy explains how we collect, use, and share information when you install or use the App in connection with your Shopify store.

Information We Collect

When you install and use the App, we may access and process certain information from your Shopify account, depending on the features you use and the permissions you grant:

  • Store Information: Store name, domain, contact email, Shopify plan, currency, and timezone
  • Product Data: Product listings, variants, inventory levels, and pricing information
  • Order Data: Order details, customer information, fulfillment status, tracking information, and transaction data
  • Financial Data: Sales figures, expenses, and cost data that you input into the App
  • Technical Data: Logs, IP address, and timestamps for security and debugging

We do not intentionally collect or store end-customer personal information unless it is required for a feature you have enabled (e.g., order analytics showing customer names).

How We Use Your Information

We use the information we collect to:

  • Provide the App’s features: analytics, inventory management, cost tracking, and delivery tracking
  • Synchronize data between Panelque and your Shopify store
  • Provide customer support
  • Monitor and improve performance, reliability, and security
  • Comply with legal obligations

We do not sell your information.

Legal Basis for Processing

We process your personal information under the following legal bases:

  • Contractual Necessity: To provide the App’s services and features to you.
  • Legitimate Interests: For security, debugging, and improving our services.
  • Consent: Where you have explicitly provided it (for example, for marketing communications).

Third-Party Services

We use the following third-party services to operate the App:

  • Shopify: Store platform and authentication
  • Hosting: Cloud infrastructure for data storage and processing
  • Shipping carriers: Delivery tracking status

These services have their own privacy policies, and we recommend that you review them.

Data Retention and Security

We retain your data for as long as you use the App. When you uninstall Panelque, your store data is deleted automatically and immediately via Shopify’s app uninstall webhook. We also process Shopify’s mandatory shop/redact and customers/redact webhooks to ensure complete data removal. Some technical logs may be retained longer where necessary for security and legal compliance.

We protect your information with encryption in transit (SSL/TLS), restricted access controls, and industry-standard security measures. No method of transmission or storage is 100% secure, but we work to protect data against unauthorized access, alteration, or destruction.

Your Rights

Depending on your location, you may have rights under applicable data protection laws (such as GDPR) including the right to access, correct, delete, or port your data. You can also uninstall the App at any time, which deletes your data immediately. To exercise any rights, please contact us at the email below.

Changes

We may update this Privacy Policy from time to time. Any updates will be posted on this page with an updated date.

Contact

The App is operated by a sole proprietorship registered in Poland.

If you have any questions about this Privacy Policy, please contact us at:

Email: privacy@panelque.com